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Position Details
Reference Number 10339
Position Title Assessment and Response Officers
Employment Type Casual
State Victoria
Region Footscray
Program After Hours Response Team & My Support
Location Footscray
Hours 30.40
Position Summary

Assessment and Response Officers (ARO) 

Casual positions available for immediate start
Footscray Location
Week Nights, Weekends and Public Holiday work
Competitive hourly rate

Who we are:

annecto- the people network is an independent, not for profit association committed to increasing opportunities and choices for people with a disability, older people and their carers.

The job:

The After-Hours Program is a unique service that provides tailored telephone response and support solutions to vulnerable people outside of business hours, 365 days a year. The service operates from 5 pm to 9 am on weekdays and 24 hours a day on weekends and public holidays.

As an Assessment & Response Officer (ARO) your role is to assess, manage and respond to out of hours calls and coordinate service delivery in accordance to the after-hours service guidelines and procedures. This includes shift allocations & replacements, client administration & support service delivery for Annecto’s clients & Business-to-Business (B2B) services.

This role does not include overnight/sleepover work. Furthermore, this role does not include physically providing direct care supports to clients or sales-based roles.

What's on Offer:

  • Casual positions available across the Out of Business Operating Hours (OBOH) period (5pm-9am Weekdays, 24 hours Weekends & public Holidays)
  • Close to public transport
  • A competitive salary offering with salary packaging options (Reduce your taxable income)
  • Work with an organisation that values the individual;
  • Working with a vibrant, dedicated and supportive team

 What are we looking for?


  • A sound knowledge and understanding of the community service sector and/or Allied Health
  • Creative problem-solving skills
  • Ability to build strong rapport and act in a compassionate and friendly manner
  • Be available to work on evenings, weekends and public holidays
  • Previous experience in a call centre environment or equivalent would be highly regarded.
  • Current tertiary students in any Allied Health discipline are encouraged to apply.


  • Excellent customer service, verbal and written communication skills
  • Proficiency in using technology broadly, or the capacity to learn new technology and programs as required
  • Be available to work evenings, weekends and public holidays
  • Intensive 6 week induction program of approximately 25 hours/week required starting late November
  • Availability of at least 21 hours a week, including 2-3 weekday mornings (6am-9am)
  • Current police check conducted in the last 3 months or willingness to undertake

You should be eligible to work in Australia

annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and abide by our Child Safe Policy and Code of Conduct.


Selection Criteria Desirable: Have you worked in a call centre customer service environment before?
Desirable: Please outline your experience working in a call centre / customer service environment.
Essential: Are you willing to work on a rotating roster?
Desirable: Are you completing / or have you completed a study program in Allied Health?
Essential: Are you prepared to work weekends, night shifts and public holidays?
Essential: What level of competency do you have in Microsoft Office, internet and email? e.g basic, intermediate or advanced?
Contact Person Helmuth alabarce
Contact Number (03) 9687 7066
Closing Date 22/01/2020
Position Description
Assessment and Response July 2019.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.