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Position Details
Reference Number 10323
Position Title Coordinator Client Services (Aged Care)
Employment Type Permanent Full Time
State Victoria
Region Northern Metropolitan Region
Program Home Care Packages
Location Coburg, Melbourne - Northern Suburbs
Hours 76
Position Summary

Co-ordinator Client Services- Aged Care (NMR)

About our organisation annecto - is an independent, not for profit association with community contacts across Australia. Our clients include people with disabilities, older people, families and carers.  We connect and build relationships with other stakeholders to help people define their own goals and realise their full potential and achieve what’s important to them.

What’s important to you?

  • Fulltime, ongoing position.
  • Ongoing learning and development opportunities.
  • Generous salary packaging options.
  • Located in Coburg.

About the role?

The Coordinator, clients services (Aged Care) will report to the NMR manager and work within Case Management team.  They will assist, support and provide ongoing leadership to the case management, reception/ administrative, and all locums teams.

The incumbent will contribute to the promotion, planning and development of services for all eligible clients within NMR. They will be engaged with all key stakeholders, and ensure homemade packages are planned, implemented and monitored in consultation with individuals, their carers, service providers and other significant people in the person’s life.


  • Tertiary qualifications in relevant health and/or social sciences
  • Excellent understanding of the Aged care reforms
  • Demonstrated commitment to the Purpose and Principles of annecto - the people  network;
  • Demonstrated management capability in quality, financial management, learning and development, business development, program guidelines and relevant legislative framework;
  • Demonstrated ability to work efficiently with culturally diverse groups
  • Demonstrated ability to work autonomously with a high degree of initiative;
  • Excellent written and verbal communication skills, including the ability to develop policies and procedures.
  • Current unrestricted Victorian Drivers licence.

What would be great to have?

  • Knowledge of local/regional community resources/professional services to support older and vulnerable Australians;  
  • Experience working in a similar capacity in a community based not-for-profit organisation.
  • Experience in project management
  • Training in person centred Planning approaches

Previous applicants will not be considered.

You should be eligible to work in Australia.
Aboriginal and Torres Strait Island peoples are encouraged to apply.

annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check, DWES Check and Disqualified Carer check, where necessary and abide by our Child Safe Policy and Code of Conduct

Selection Criteria Essential: Sound knowledge of the Aged Care Reforms in Victoria
Essential: Demonstrated experience in leading staff through a range of change strategies, programs and initiatives both positively and effectively
Essential: Sound knowledge of and experience in government funding expectations, policies and current practice in the delivery of aged care services in the Northern and Grampians Region of Victoria
Desirable: Demonstrated ability to work effectively with a culturally diverse group.
Desirable: Excellent communication skills, both written and verbal and well developed skills in the use of computer software: MS Office Suite and Carelink+.
Contact Person Despina Kavnoudias
Contact Number (03) 9386 5686
Closing Date 09/12/2019
Position Description
Coordinator Client Services - Aged Care- 10092019.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.